Refund Policy


Our return policy is valid for 30 days from the date of purchase.
If more than 30 days have passed, we’re unable to offer a refund or exchange.
We encourage you to contact us promptly with any concerns about your order.

Refund & Reshipment Policy

At Etizolab, we understand how important it is for your order to arrive on time. While shipping delays are rare, we are fully committed to ensuring your satisfaction.

Reshipments for Delayed Orders

If your order has not been delivered within 15 business days (Monday to Friday, excluding public holidays), we will resend your order at no additional cost. No forms, no questions, just our commitment to making things right.

We kindly ask all customers to wait 5 to 10 business days after shipment for standard delivery. In the rare event your package hasn’t arrived by day 15, contact us and we’ll promptly process a reshipment.

Important Note on USPS International Services

Due to ongoing global disruptions, USPS has announced the following service changes:

  • Delivery guarantees are temporarily suspended, and USPS is operating under force majeure, meaning delays are outside of their control.

  • USPS may halt mail dispatch to specific countries if requested by foreign postal partners.

  • Limited transport capacity has impacted certain international destinations, causing delays or suspension of service.

  • Signature-on-delivery has been modified: delivery personnel may now request verbal confirmation of recipient identity instead of a written signature.

To stay informed about affected regions and updated USPS service conditions, visit: 🔗 USPS International Service Alerts

Refunds (If Applicable)

Refunds are only considered under the following conditions:

  • Your item has not arrived after a confirmed 15 business days and reshipment was declined or failed.

  • The product received was defective or incorrect.

  • Refunds apply only to regular priced items. Sale or discounted items are non-refundable.

Missing or Delayed Refunds

If a refund has been issued but not yet reflected in your account, we suggest the following steps:

  1. Double-check your bank account for recent activity.

  2. Contact your credit card provider, as it may take several days to post the transaction.

  3. Follow up with your bank, since processing times may vary.

If you’ve completed these steps and still don’t see your refund, please reach out to us at: 📧 [email protected]

Exchanges (If Applicable)

We offer exchanges only for defective or damaged products. If you received a faulty item, please get in touch with us within 7 days of receiving it.

To request an exchange for the same item, contact: 📧 [email protected]

We’ll guide you through the following steps, including return instructions if needed.

Final Note

We work hard to minimize shipping issues and are proud to say reshipments are extremely rare. Should anything go wrong, rest assured, we’re here to resolve it quickly and fairly.

Thank you for choosing Etizolab. Your trust means everything to us.